Talk to a person,
not a ticket queue.
Theeles is a small team, so your message reaches someone who actually works on the resources. Questions about a workbook, a download that will not open, or a suggestion for something we should build — all welcome.
We reply to every message within 24 hours.
Send us a message
Send us your question and we’ll get back to you soon. If it’s about an order, including the email address you used at checkout will help us look it up faster.
Answers to the quick ones
Most messages we receive are one of these. If yours is here, you have your answer immediately — and if not, the form above is the place.
I bought a workbook. Where is my download?
Your download link arrives by email within a few minutes of checkout, and is also available from the order confirmation page. If it has not appeared, check your spam folder first — automated delivery emails often land there. Still nothing? Message us with the email address you used at checkout and we will send the file directly.
What size do these print at, and how many times can I print?
Every workbook is set up for both A4 and US Letter, so it prints correctly wherever you are. There is no limit on printing — the file is yours to keep, and you can print a fresh copy each time you want to start again. No subscription, no account, no expiry.
Can I get a refund on a digital download?
Because digital products cannot be returned after they have been downloaded, we generally do not offer refunds once access has been provided. We make every effort to clearly show what is included before you purchase.
However, if your file is faulty, will not open, or does not match the product description, please contact us and we’ll do our best to resolve the issue.
Is a workbook the right thing for what I am dealing with?
Our workbooks are educational and reflective. They are useful for noticing patterns and building practical habits, and they are not a substitute for therapy, medical care or professional advice. If you are in crisis or working through something serious, please speak to a qualified practitioner — that is genuinely the better route, and we would rather say so than sell you a PDF.
Who writes and checks these resources?
Each workbook is shaped with a practitioner working in the relevant field — wellness, movement, family support, early years education or counselling. They review the structure and the language, and tell us what sits outside our scope. We write in plain English and remove anything that reads as a promise we cannot keep.
Can I use these with clients, a class or a team?
The standard licence covers personal use only. If you are a practitioner, teacher, coach, or employer who would like to share a workbook with clients, students, or team members, please contact us.
We’ll help you choose the right licence so you know exactly what is included and can use the resource with confidence.