Shipping policy

DIGITAL DELIVERY POLICY

Theeles sells digital products only. No physical item is packed, mailed, or shipped, and no shipping fee should apply to a digital-only order.

DELIVERY METHOD
After payment is successfully completed, download access is normally provided immediately on the Shopify Thank You page and Order Status page. A download email is also sent to the email address entered at checkout.

DELIVERY TIME
Most orders are available within a few minutes. Access can occasionally be delayed if a payment is pending or under review, the email address was entered incorrectly, the message is filtered to spam or promotions, or a technical service is temporarily unavailable.

IF YOUR DOWNLOAD DOES NOT ARRIVE
1. Check the Thank You or Order Status page.
2. Check your inbox, spam, junk, and promotions folders.
3. Confirm that you are checking the email address used at checkout.
4. Try opening the link in another current browser or device.
5. If you still need help, email theelesdigital@gmail.com with your order number and purchase email address. Please do not send payment-card details.

ACCESS AND FILES
Download access is intended only for the purchaser and is subject to the license in our Terms of Service. Links or access may be restricted where there is fraud, unauthorized sharing, resale, or other misuse. You are responsible for saving a backup copy of your purchased file on a secure device.

WORLDWIDE AVAILABILITY
Digital products can be purchased from countries and regions supported by our checkout and payment providers. Availability, currency, taxes, and payment methods may vary by customer location.

UPDATES
If we replace or materially update a purchased file, Shopify’s Digital Products service may send an updated download notification to the purchase email address.

This policy does not limit any mandatory consumer rights under applicable law.

Last updated: July 20, 2026.