Refund policy

DIGITAL PRODUCTS RETURN AND REFUND POLICY

Theeles sells downloadable digital products. No physical item will be shipped.

Because access to a digital product is provided immediately after purchase, purchases are generally final and are not eligible for return, exchange, or cancellation after the download link or file has been made available.

We will review a refund or replacement request when:
• you were charged more than once for the same order;
• the file is corrupted, incomplete, or materially different from its product description; or
• a technical problem on our side prevents you from accessing the purchased file and we cannot resolve it within a reasonable time.

To request help, email theelesdigital@gmail.com within 7 days of purchase. Include your order number, the email address used at checkout, and a brief description or screenshot of the issue. Please do not send payment-card information.

Before requesting a refund, check your inbox and spam folder for the download email and try the download link on another browser or device. If approved, refunds are returned to the original payment method. Processing time is determined by your bank or payment provider.

Nothing in this policy limits rights that cannot be excluded under applicable consumer law. Where a mandatory cancellation, withdrawal, refund, or remedy right applies in your country or region, that right will be honored.

Last updated: July 20, 2026.